Last updated: 8 May 2008.
We know that you care about how use your personal information (like your address, phone number, email address, etc.). We appreciate your trust in shopping with us, and we will use your personal information with care and common sense.
|2704 SE Steele St.
|Portland, OR 97202
LoadstarParts.com is a subsidiary business within the Pacific Supply Group family of businesses (http://www.pacsupplyco.com).
Security of Information
Whenever you transfer personal information to us through our website, that information is encrypted using Secure Sockets Layer (SSL) software protection. After we receive that information, we store it on our servers in encrypted form as well. And when we transmit your credit card information for processing, that information is transmitted in encrypted form as well.
You can help us protect your account information by making sure you do not inadvertently share your username, email address, or account password with someone else. For example, if you place an order from a shared or public computer – such as a computer in a library – make sure you log out of your account when you are done. And never share your password with anyone else.
Personal Information About Customers That We Collect
We gather information from you in order to fulfill orders you place, maintain your shopping account with us, and to help us improve the overall shopping experience at LoadstarParts.com. We may gather the following types of information about you when you visit our website.
What We Do With That Customer Information
Information That You Provide: We receive and store any information you enter on our website or that you otherwise provide. For example, when you place an order with us, you might provide shipping and billing addresses, a company name, an email address, a telephone number, a fax number, a credit card number, and any special shipping instructions. If you create a personal shopping account with us, you might also maintain an address book of addresses you commonly ship to and your preferences regarding our newsletters. We use this information to fulfill the orders you place, improve our website features, and make it easier for you to shop with us in the future.
You can always choose not to provide certain information. However, if you do not provide us requested information, then you may not be able to take advantage of some features on our website.
Automatic Information: We may receive and store certain types of information whenever you visit our website. Like most shopping websites, we use “cookies” to provide a smoother, easier shopping experience for you. We also obtain certain types of information about your web browser whenever you visit our website in order to correctly display our web pages.
A number companies offer websites and utilities designed to help surf the web anonymously. We think you should know that these tools exist. Some examples include:
1. Setting up your own proxy server (http://www.wikihow.com/Surf-the-Web-Anonymously-With-Proxies);
Please keep in mind that none of these tools are 100% guaranteed to ensure your anonymity, and we accept no liability for your use of any of these third-party products. Additionally, if you do use any of these products, you may find your shopping experience more difficult because you will have to manually re-enter information that would otherwise be stored in cookies on your browser.
2. The Cloak website (http://www.the-cloak.com/anonymous-surfing-home.html); and
3. Anonymizer products (http://www.anonymizer.com/).
More About Cookies: Cookies are electronic identifiers made up of various words, codes, numbers, and other text that our website transfers to your computer’s hard drive through your web browser. These cookies enable recognition of your web browser, storage of your login information, and other enhancements or assistance to your browsing and shopping experience with us.
Most (if not all) web browsers allow you to block, remove, or disable cookies. Please see the “Help” menu of your web browser and search for “cookies” if you need more information on how to manage cookies. If you do remove or block cookies from our website, you may notice some differences in your use of the website and your shopping experience.
E-mail Communications: We sometimes receive a return confirmation that you have opened an email from us (assuming your email reader supports that capability). We do so in order to track how and when customers are receiving our email messages and newsletters.
We are not in the business of selling customer information to others. However, we may share customer information among our affiliated businesses within the Pacific Supply Group (http://www.pacsupplyco.com) family of businesses.
We also may share customer information for the valid business uses described below.
Third-Party Advertising and Links to Other Websites
Shipping and Order Fulfillment: We work with the U.S. Postal Service and private shipping companies (like FedEx and UPS) to ship products to our customers. Fulfilling orders, shipping products, delivering packages, sending mail, handling returns, and related activities may require us to share customer information with these shippers.
Third-Party Service Providers: We may – from time to time – contract for services from companies and individuals outside of Pacific Supply Group. Examples of those services include consulting on marketing and advertising efforts, helping us manage customer relations, processing credit card and other financial transactions, providing customer service support, or handling our information technology (IT) needs. These companies and individuals outside of Pacific Supply Group may have access to personal information from customers while performing their work on our behalf, but in order to contract with us, they must first agree not to use personal information from out customers for their own benefit or for any purpose outside of working with us.
Third-Party Promotional Offers: Occasionally, we may send offers to selected customers on behalf of other businesses. If we do so, we do not give that business any information about our customers. Instead, we take the offer they wish us to distribute and send it to our customers internally.
Required as a Matter of Law: We will release personal information about our customers whenever we believe doing so is necessary to:
1. Comply with some applicable local, state, federal, or international law;
3. Respond to some legal action, such as a subpoena or court order; or
4. Protect the rights, property, or safety of our customers, our employees, or others.
Our site may include advertising and links to individuals, companies, or organizations outside of the Pacific Supply Group family of businesses. We do not provide any customer information to any such advertiser or any third-party website.
Choices That You Have
Children’s Use LoadstarParts.com
You can always choose not to provide certain personal information about yourself. However, you may need to provide some personal information to use certain features of our website, and you must provide at least a basic amount of personal information to order products from us through our website.
See above for information on how to disable cookies in your web browser or how to surf the web anonymously.
LoadstarParts.com does not sell products directly to children under the age of 18. If you are under the age of 18, you will need to use our website only with the help of a parent or guardian.
The Safe Harbor Program
LoadstarParts.com is actively seeking to participate in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union. You can read more about this Safe Harbor program on the Department of Commerce’s website (http://www.export.gov/safeharbor/SafeHarborInfo.htm), and please contact us if you have any questions about this program.
California Residents Right to Request Information
Established customers residing in California have the right to request certain information from us regarding the types of personal information that we share with third parties for direct marketing purposes. Please see California Civil Code § 1798.83. Please contact us to request a copy of that information.